This position in the Information Management Office is a key technical support provider that provides Help Desk support and troubleshooting for incoming queries and issues related to server/computer systems, software/applications, hardware, smartphones, laptops, and network access for more than 400 customers at the U.S. Mission in Vienna. The incumbent is also responsible for preparing, issuing/receiving, inventorying, and maintenance of all mobile devices, i.e. tablets and smartphones. Is responsible for user account management of all unclassified systems.
Qualifications and Evaluations
EXPERIENCE:
A minimum of 3 years of progressively responsible experience in managing, maintaining, and troubleshooting a Microsoft Windows based Server/Workstation environment and Cisco based Networks. This experience to include customer support and network analysis.
JOB KNOWLEDGE:
Software: Advanced knowledge and understanding of the following:
- Microsoft Server and Client Operating System (2012, WINDOWS10, etc.).
- Microsoft Client applications (Office, Publisher, Internet Explorer, Google, Adobe Reader, SharePoint, etc.)
- CLOUD Computing Technology (Service Now, O365, etc.)
- Diagnostic tools and recovery utilities and methods.
Hardware: Advanced knowledge and understanding of the following:
- IBM-standard PC components and configuration (CPU, CMOS, RAM, etc.).
- Current peripheral device technology (PCI, USB, SSD, etc.).
- Mobile device technology
- Diagnostic tools and recovery utilities and methods.
Networking: Advanced knowledge and understanding of the following:
- Telecommunication protocols (Ethernet, TCP/IP, SMB, etc.).
- TCP/IP addressing and sub netting concepts, utilities (DNS, DHCP, WINS).
- Application protocols (FTP, HTTP, Telnet, etc.).
- Diagnostic tools and recovery utilities and methods.
Further information: https://r.cndrne.com/campaign/url/forward/453965ea36ea